OUTSOURCING
Usured BPO
Customer support, sales and back-office teams for local and international businesses, run from South Africa.
EXPLORE OUTSOURCING →UMHLANGA, SOUTH AFRICA
The Usured Group
Five businesses working together: outsourcing, training, business funding, communications technology and AI, from South Africa.
LEARNER CAPACITY
5,000
SEAT NETWORK
2,000
PROVINCES COVERED
9
INDUSTRY SECTORS
21
OUR BUSINESSES
What Each Usured Business Does
TRAINING & CAREERS
Usured Academy
POE COMPLETION
78%
Accredited learnerships and skills programmes for South Africans, plus job opportunities at Usured.
EXPLORE TRAINING →BUSINESS FUNDING
Usured Nexus
Helps employers find and access the funding options that may apply to their training and growth programmes.
DISCUSS BUSINESS FUNDING →CONTACT CENTRE TECHNOLOGY
Usured Omni
LIVE CARRIER LATENCY38 MS
Calling, messaging and support tools for contact centres, priced per item so you only pay for what you use.
SEE TECHNOLOGY OPTIONS →AI SOLUTIONS
Usured AI
AI tools such as voice assistants and automated admin, plus a free planner to map out your setup.
EXPLORE AI SOLUTIONS →GOVERNMENT & SETAS
Public Sector
Skills, youth employment and contact centre programmes for departments, SETAs and municipalities.
PUBLIC SECTOR WORK →WHAT WE'VE DELIVERED
Proof, Not Promises
Real results from live Usured operations — not projections.
SEPTEMBER 2026 INTAKE
1,000 learners inducted in a single week
Across KwaZulu-Natal and Cape Town, five employer programmes started in a single week — documents checked, POPIA-compliant onboarding and QCTO-accredited facilitation handled as standard. This is the scale we treat as normal.
1,000 LEARNERS2 PROVINCES5 EMPLOYER PROGRAMMES
SEE THE LEARNERSHIPSLIVE DELIVERY CAPACITY
A floor built for enterprise scale
2,000 call centre seats across our own delivery facility and our audited national partner network, with places for 5,000 learners in training. We work in all nine provinces and all 21 national industry sectors.
2,000 CALL CENTRE SEATS5,000 LEARNER PLACES21 SECTORS · 9 PROVINCES
EXPLORE USURED BPOGLOBAL COVERAGE
Offshore delivery from one time zone
Companies in the United States, United Kingdom, Australia, New Zealand, Asia and the Middle East run their customer operations from our South African floors — shifts matched to your working hours, clear-accent agents and proper oversight, at South African cost.
6 GLOBAL MARKETSSHIFTS MATCHED TO YOUR HOURSCLEAR-ACCENT AGENTS
EXPLORE GLOBAL OUTSOURCINGTALK TO OUR TEAM
Get in Touch
MAIN OFFICE NUMBER
Local: 087 001 0147 | International Dialling: +27 87 001 0147GENERAL ENQUIRIES
info@usured.co.za
GLOBAL HQ OPERATIONS HUB
Umhlanga, KZN, South Africa
ACTIVE OPERATIONAL STANDARD WINDOW
09h00 - 17h00 (SAST / GMT+2)
WE REPLY WITHIN ONE BUSINESS DAY