Elite BPO Solutions for Visionary Brands

Unlock smarter growth with direct marketing, lead generation, and insurance sales. Our services simplify your workflow and boost performance. We help you reach the right audience at the right time. Client support is built into every step of the process. Grow faster with everything you need in one place.

Explore Services

Worldwide BPO Solutions. Executive Service. Proven Results.

With over three decades of industry expertise, Usured delivers boutique-style executive client services, backed by cutting-edge telecommunications and CRM technology.

Headquartered in South Africa, Usured provides tailored BPO solutions to businesses worldwide—including across the USA, UK, Australia, New Zealand, and more. Our services span direct marketing, lead generation, and customer relationship management, adapted to meet the unique demands of each region.

We build long-term, performance-driven partnerships that support measurable growth in global markets.

30

Years of experience

500

Sales Agents

OUR SERVICES

Core BPO & Marketing Services

Drive growth with lead generation, turnkey sales, and client-first back-office support all powered by our inbound and outbound call center excellence.

Data & Research Services

Leverage our national database, data management experts, and marketing research tools to target, segment, and convert high-potential leads.

Customer Experience & CRM

We prioritize customer retention and long-term satisfaction using personalized CRM strategies and ethical, relationship-driven service.

Telecom & Automation Tech

From IVR and predictive dialers to advanced call routing and sales force automation, we connect brands and customers efficiently and intelligently.

Outbound Marketing Campaigns

Execute targeted bulk SMS, AVM, email marketing, and cold calling campaigns — all led by trained sales forces ready to represent your brand.

Training & Development Academy

Through Zwelethu Academy, we train future brokers and sales professionals with SETA-certified programs and hands-on development.

Our diverse range of services is tailored to make your business run smarter.

Our Vision

To provide elite clients and partners with an executive, relationship-based service through the use of top-tier expertise and resources that ensure unmatched quality and consistent results.