At Usured, we empower businesses through boutique-style BPO and marketing services. From lead generation to customer engagement, our expert teams and tech-driven solutions help brands grow with confidence and consistency.
About Us
Who Are We
At Usured, we go beyond just delivering BPO services — we build trust, loyalty, and long-term client success. Our boutique-style approach, backed by cutting-edge technology and a passionate team, sets us apart from traditional call centers.
Attention to Detail
Every campaign we run is tailor-made to align with your brand’s tone, goals, and customer journey. We believe in quality over quantity — and still deliver both.
People-First Experience
From our sales agents to our executive brokers, we’re invested in people. Our in-house training academy and long-term employee growth plans mean every client gets a team that truly lives their brand.
Customer Satisfaction Rate
We’re proud to maintain a 95% satisfaction rate by delivering consistent, high-quality BPO services across industries.
Human Contacts Monthly
We engage with over a million individuals every month driving real conversations, qualified leads, and meaningful connections across international markets.
Leads Generated Monthly
Our data-driven strategies and outbound campaigns generate over 50,000 verified leads every month.
What Makes Us Different
Boutique-style customer focus
We take a personalized approach to every client. Unlike one-size-fits-all call centers, Usured tailors its strategies to match your brand, values, and customer journey — creating trust and long-term relationships.
Technology-driven sales process
Our systems integrate predictive dialing, CRM, IVR, and real-time reporting tools designed to boost sales efficiency, reduce idle time, and enhance lead conversion across every campaign.
In-house training academy (Zwelethu)
We invest in our people through Zwelethu Career Academy — a SETA-accredited program built to produce skilled brokers and agents ready to deliver quality, ethics, and results from day one.
CRM, data, and telecom excellence
From data segmentation to CRM automation and voice technologies, our infrastructure supports seamless communication, accurate lead targeting, and uninterrupted service delivery.
